Showing posts with label Best Practices. Show all posts
Showing posts with label Best Practices. Show all posts

Wednesday, February 17, 2021

Bees come visiting

My apartment's proximity to an open army area has multiple positives. While the year-round greenery (well, almost!), accompanied with the myriad bird species (no, this is not limited to the pandemic induced lockdown period only) are certainly great to have, there is no risk of the excellent view of the horizon getting blocked because of any real estate construction. Of course, these positives become more prominent when you stay on the 18th floor of the apartment, as I do. However, one tends to forget all these when, every now and then, the same proximity to the greenery is held responsible for bee hives coming up in one of the buildings. And this gets exacerbated when the society office suddenly decides to get rid of the huge bee hive right below the neighbor's window, typically in the late evenings when you are just about taking the long awaited break. The society office apparently has a very different way of improving the quality of time we spend as a family - they make the bee family visit us.

Being a consultant for almost two decades now (yes, I know I am old), defining a standard operating procedure for anything and everything comes very naturally to me. Having a maturity assessment done for any of the activities comes equally naturally. Since the bee family visits me very frequently, having an SOP and maturity assessment in place to minimize their visit time helps us in extending a consistent level of hospitality to the guests. Well, we do believe in अतिथिदेवो भव, don't we?
 
There are certain variations we can expect to encounter - be it the size of the visiting family (we have seen a number from 1 all the way upto 6), their level of frustration, their plan to manifest their anger or for that matter, their reason for visiting us (it can be as simple as yearning for some artificial light) and the timing of the visit - we seem to have perfected the art of managing these. Their repeat visits, every fortnight or so in the peak season, is a testimony to the quality and consistency of our hospitality. Without further ado, let me share some snippets of our IP (well! don't expect me to share the complete procedure - isn't it a trade secret?).

First and foremost, you need to be adept at confirming the arrival of the guests. The distinct sound of either the guests hitting the glass door, in an identifiable pattern, or if they have already entered, then the obvious buzzing sound coming from even the remotest corner of the house - it needs experience and minute observation to develop this skill. Key here is to get in an action mode before the guests start hitting the tube-light in the room you are sitting in, and of course much before the guests decide to leave a mark of their love on one of the family members. You will be considered having reached the expert level of maturity when you have anticipated their arrival a couple of minutes in advance. Your family is defining industry leading practices if the kids have noticed some 'untoward movement' in the society in the evening, and have informed you well on time.

Once the status of the arriving party is confirmed, the next course of action is to stop them from entering, in case of higher levels of expertise on the previous step, or stop further additions to the visiting party, if you are not as good. In the former case, the next step is very obvious - close all the slightly open (or the widely open) doors and windows. A minor variation to this is when there is a visiting marriage party, with scores of members - you just need to switch off all the lights and sit tight! If the guests have still managed to enter, making fun of your ineptitude, the first reaction is to curse the family member for keeping something open (the culprit usually is yours truly or the elder son), then plug the gap. Following the sequence - curse, then plug - is critical, else a favorable outcome of the exercise cannot be guaranteed because of the inefficiency induced by the remaining "pressure in the system" (read - Missus' disappointment). This gap is usually the window in my work room, remaining open "accidentally" (well there have been instances when Missus left the kitchen window open, after finishing her hour long conversation with her friend whose kitchen window is right in front of ours - but you know, the bees don't like to take the kitchen route to enter, right?).
 
After you have successfully limited the size of the visiting party, you need to identify the exact location of the guests and restrict further movement. The location will define whether you restrict the movement by closing the door of the room, or switching off the lights in the nearby rooms, so that the merry making of the guests is restricted to the one source of light they are closest to.
 
Current location of the guests and the size of the visiting party, along with the current location and ongoing activity of the family members, decides the final action - a mortal combat or a simple chasing away of the visitors. The former option works well when the size of the visiting party is small and the location is deep inside our fortress. Movement of the location towards the outer periphery of the rooms shifts the preference to the chase. If it is dinner time, and the younger one has somehow sensed the urgency of the situation (which most of the time, he does), he would have already ensconced deep inside the farthest room, knowing very well how even a minor error will lead to a sting, either from the visiting bee or from the "resident bee". If this has happened, the combat party is free to use both the options. If not, the much gentler, and slower, second option needs to be executed.
 
It has taken many hosting experiences over last several years to identify the best weapon of bee destruction to be used in the mortal combat. A rolled up newspaper, while effective in most of the cases, is not very helpful when the target decides to leverage the height of its resting place. Further points are lost when the size of the visiting party is slightly big. The distance is too less for the combat party's comfort level. The easiest and nearest available weapon is the footwear - but to use this, one needs to have a very accurate aim and also needs to ensure that the throw doesn't leave a mark on the wall. Since both are highly unlikely in my family, with past instances of beautiful designs on the wall, this weapon is no longer used. The height problem gets easily resolved if one decides to use the broom - the ease of locating it in exactly the same location every time helps the cause immensely. This was the most preferred weapon till April 2020, when the only broom in the house was used for this purpose, with the end result being all the fibers irretrievably coming out of the clutch. Subsequent repercussions need no imagination - a stopgap arrangement to clean the house, right in the middle of the lockdown since you cannot venture out to get a new one. A badminton racket was used on a couple of occasions, but to no avail for obvious reasons. But we have finally found THE weapon - by far the most effective option, with no repercussions, the owner having no interest whatsoever in preserving it, allowing the best angle to hit, with the right speed, from a right distance - everything so perfect, and made for each other. It is none other than the all-so-humble plastic cricket bat. In cases where the bee party has decided to rest behind the tube light frame, the broom (old one) comes handy in forcing some movement, followed deftly by THE weapon. This also comes handy as a temporary weapon, when THE weapon has mysteriously found its way towards the bottom of the container which has 4 wooden cricket bats, 6 wooden stumps, 2 badminton rackets, the rolled up yoga mat, and a couple of long-handle umbrellas.
 
When it comes to chasing the party away, it is very important to define the path of movement. Here, we leverage our superior understanding of our enemy's reaction to light, and use it against them. Depending upon the location of the party, the path helps us determine the sequence in which the lights need to be switched off and the multitudes of screens (TV, laptop, cellphone, iPad) need to be turned down or away, as the case may be. Once this is in place, and the soldiers have taken their positions, the plan is executed, with the final step being the door opening ceremony. The visitor making its way towards the light in the lift lobby means the final frontier has been conquered. Before the victory bugle is blown, one final visit to the first step of the exercise is conducted to check and confirm there are no signs of any left over companions of the visiting party.
 

Thursday, February 28, 2013

When will we learn our lessons?



Courtesy of jscreationzs
FreeDigitalPhotos.net
Comparing our life-styles and thought processes with that of the western world is more of a daily affair for many of us. However, three specific incidents in the last few days have made me think about this much more than I used to do earlier. Not exactly "out-of-the-world" incidents, but definitely ones that prick you in a wrong direction. These were occasions when I observed people around me trying to do exactly the same things what the western world would have been fond of doing a few decades back. Same aspects of life where they would have experienced pain, learnt their lessons, incorporated changes, and moved along. Like many cyclical things in life, they have crossed the "peak" of the curve and are seeing the downtrend, like the red one on the right, and we, as starters on the trajectory have just started climbing the curve upwards, like the green one. We are living in interesting times when the two curves are meeting, and probably conflicting with each other, very frequently.

On the first occasion, I was interacting with a colleague of mine who was perfoming the role of a client representative on the one hand, and coordinating with my team on the deliverables on the other hand. More importantly, he was at least a few time zones behind us. When we were deciding the time for our daily catch up calls, my Indian colleague said - "Peter, I am fine with the daily update call any time till 10:30 PM IST." To this, Peter replied - "That's not done! Please suggest a more suitable time. I do NOT want you to compromise with your family time. This project is not more important than our families." And no, the project was not an insignifcant one ... we were discussing a deal with huge potential earnings. So here we are ... trying to be more "professional" and "flexible", trying to show others that we are so "committed" to the client, probably trying to go one step beyond what many of us have seen the same people on the other side of the wall do for so many years. Now that they have realized, or let me say some of them have realized, the importance of work-life balance and the need to know where to draw the line, we are trying to catch up with their older avatars.

Another occasion, another country, same experience. We were having a teleconference meeting with a colleague managing a global leadership role. There were participants from at least four other countries, from four different time zones. Right in the middle of the meeting, this colleague announced that she was walking out of the meeting for 15 minutes. The reason - she had to pick up her kid from the school bus. I am sure we will think twice before doing this. In our part of the world, this probably would be called unprofesional and not being serious about the job. Folks around will say, or so we believe, that we do not go the extra mile and that we are not ambitious. How many organizations around us accept "taking the kid out for a dental checkup" as a valid reason to skip a meeting? Of course, before we label this colleague with one of these adjectives, I would like to point out that she ensured her absence does not take the meeting off the agenda.

One last incident ... this happened last week, or shall I say weekend. In spite of trying to ensure that all the deliverables are in place well before time, all of us would vouch for the fact that on some occasions, especially in short duration projects, we need to stretch, probably getting into the weekend. When this became inevitable last Friday, the senior manager from yet another country, had to build one big story around why this has become necessary, and that it was in nobody's hands. He actually apologized while requesting all the team members to work on the weekend. He even thanked the entire team (and the families) for the weekend efforts in the concluding mail after the project got over. I can not imagine this thought process being replicated here ... it will be "expected" from you to work on weekend. It is an unwritten rule and an integral part of being professional, right?

Courtesy of Stuart Miles / FreeDigitalPhotos.net
If we learn these "best practices" from them, why not learn the "true" best practices after they have been refined by their experience over the years? Are we waiting for the "peak" of the curve to arrive before going downwards, or can we try our bit to reach a lower peak and avoid the fall steep? Is joining the rat race the only option available to us? Why is adding the number of zeroes one of the most important objectives of our lives ... why not adding an equal number of smiles a part of that list? Is being professional a more important goal to achieve than being human?